Prestige Home Installations Ltd – Privacy Policy

Last updated: 02 November 2025

Who we are

Prestige Home Installations Ltd (“we”, “us”, “our”) is the data controller for the personal data described in this notice.

Company number: 14811009 (registered in England & Wales)

Place of registration: England & Wales

Registered office: Suite 1, Milton Keynes Business Centre, Linford Wood, Milton Keynes, Buckinghamshire, MK14 6GD

Service/trading address: 150 Foxhunter Drive, Linford Wood, Milton Keynes, Buckinghamshire, MK14 6GD

Contact: Info@prestigehi.co.uk · 01908 973723

If you have concerns, you can complain to the UK Information Commissioner’s Office (ICO): ico.org.uk / 0303 123 1113.

What data we collect

  • Identity & contact: name, address, email, phone.
  • Property details: installation address, photos/measurements you provide, site notes.
  • Contract & finance: quotes, orders, deposit and payment records (we do not store full card details).
  • Technical: IP address, device identifiers, cookie IDs, consent status.
  • Marketing preferences: your choices for email/SMS/ads.
  • Communications: emails, messages, call notes.

Sources

You, your devices/browser, publicly available sources (e.g., Companies House), and referrers/partners where you’ve agreed.

Purposes & lawful bases

  • Provide quotes and surveys – Contract or steps before entering a contract.
  • Supply & install products – Contract.
  • Payments & invoices – Contract and Legal obligation (tax).
  • Customer service & warranty – Legitimate interests (operate our business fairly).
  • Safety & security – Legitimate interests.
  • Analytics & site improvement – Consent.
  • Marketing – Consent (electronic) and/or Legitimate interests (postal/soft opt-in where appropriate).

Sharing your data

We share data with trusted providers acting under contract, such as: website hosting/CDN, email service, CRM/job management, payments, survey/installation subcontractors, insurers/warranty schemes, analytics/advertising (only where consented), and regulators when required.

International transfers

Some providers may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place (for example, the UK International Data Transfer Agreement or EU Standard Contractual Clauses).

Retention

Quote/contract records: 7 years; routine correspondence: 6 years; marketing data: until withdrawn or after 24 months of inactivity. We may keep records longer for legal claims/warranty support.

Your rights and how to use them

You can request access, correction, deletion, restriction, portability, and you can object to certain processing (including direct marketing). Where we rely on consent, you can withdraw it at any time. To exercise your rights, contact us using the details above. We will respond within one month and may request proof of identity.

Cookies

See our Cookie Policy for details, and manage settings via the “Change cookie settings” link in the footer.

Changes to this notice

We may update this policy from time to time; we will post the new version with a new “Last updated” date.